It's always annoying when products break down. Fortunately, we can repair many products. Before you return your Bever product for repair, we would like to ask you to check whether your product is still under warranty.
If your product is out of warranty or we cannot repair it, it is a waste to send it back.

In this article, we describe the steps you need to take before returning a product to Bever Innovations.
 

Check your device's limited warranty coverage

The standard limited warranty term may vary from product to product:

Lighting
5 years

Contour lighting
5 years

Price change units / Display
3 years

Video screens / Full colour displays

2 years

Bever Smart devices (bridges and communicators)
2 years

LeafCarriers

2 years

NOTE:
Other agreements regarding the warranty period may have been made with you, If you are unsure, contact Bever Innovations Tech Support 

If you don't know how old your product is, you can find out from the production date or barcode.

Find out the production date or serial number

Look here first

All Bever product have a product label with production date, barcode and other mandatory information. 

The production date can be found on the product label and consists of 4 digits, the production week and production year.                     In these example is the Luci02 produced week 21 of 2023. The CubiQ week 45 of 2020

Can't find the date? Check the serial number!

The serial number of your Bever product is the number below the Barcode. If you have the serial number please let us know and we can find out if your product is still within its warranty period.