This article will help with the act of authorizing with devices using the Bever App. This is a crucial step of commissioning devices. This article assumes you have already managed to search a network and have found devices.
In this article
Authorisation successful
Not Authorized
Other Device authorized
Reset Needed
Authorisation
To be able to make any changes to the device-configuration, your account first needs to authorise with the device. To do so, you can tap the device-tile to start authorisation. To do so for all uncoupled devices in one go, you can tap the blue “authorise all” button next to the “uncoupled devices” header.
Attempting to authorise with a device can have one of four outcomes:
Authorisation successful
The device tile will have turned white (or black in ‘night mode’) with no further notices in bright orange. The device has accepted your authorisation-request and you can now commission the device. This can be because it was already familiar with your account or because it was a brand-new device: new devices will accept the first account that attempts to authorise for a short period after booting. Your account will be remembered by the device so you can quickly authorise going forward.
Not Authorized
status shown in a bright orange notification on the device tile
If a device status remains ‘NOT AUTHORIZED’ after your attempt, it means that the app did not receive a (correct) response from the device. This can happen the connection is lost while authorizing or when the App is trying to authorise a device that isn’t compatible with the Bever App yet. You may need to update. To resolve the issue, please make sure you are within communication range of the device and are running the latest version of the Bever App. Further recommended troubleshooting may include turning your devices off and on again and reattempting the authorisation process.
Other Device authorized
status shown in a bright orange notification on the device tile
If another user is currently authorized or was authorized in the past few hours, it cannot authorise with your account. To resolve the issue, you must reset the device by turning it off and on again and reattempt the authorisation process. If you know who is authorized with the devices, you can ask the other user to unauthorize with all devices by having that user go to the Bever App menu on their device, going to settings and tapping 'Unauthorize all devices" under the Communication header. You can reattempt the authorisation process after this step from your device.
Reset Needed
status shown in a bright orange notification on the device tile
When the device is not yet familiar with your account, but has been authorized with a different account (this can happen in the factory or at your dealer/service provider for testing or pre-configuration purposes). In order to add your account to the device you will be prompted with a 4-step “Physical authorization request” consisting off turning your device off, waiting for 30 seconds, turning your device back on and then reattempting authorization. After rebooting the device when prompted, your device will accept one new user and when authorisation is successful, your account will be remembered going forward. You will not have to perform the ritual again when you want to change anything on the device at a later date.
